Showing posts with label BSNL. Show all posts
Showing posts with label BSNL. Show all posts

Saturday, July 25, 2015

WiFi Internet Connectivity


We just graduated from a dongle to a wifi router.

I must thank BSNL, MTS, Reliance and Tata Docomo for forcing us to take this quantum leap. All four of them have been providing such pathetic internet connectivity in Noida that we never really experienced a broadband internet connection at home, until today.

BSNL had everything going for it. It was the first one to lay down optic cables and hubs in the neighborhood and it was offering the most competitive rates too. Unfortunately they also had a bunch of linemen moulded in the licence-permit Raj. Since they just could not kick the habit of demanding  "baksheesh"from customers, they always ensured that the last-mile connectivity was primed to fail, as frequently as possible.

The telecom corporates fared no better. The slick ad campaigns from Reliance, MTS and Tata Docomo offered high-speed internet of "up to 21 Mbps". In reality this meant that the speeds could be anywhere between 0 Kbps and 450 Kbps, well within their promised range!

Our new service provider, a franchisee for Triple Play, simply promises a download speed and then delivers it. We now have a plan for 4Mbps speed till 25GB for Rs. 800/month. Speedtest has consistently confirmed that - at least so far - they have exceeded promises.

Unlike last time with BSNL, we have picked a wireless router on our own from the online market. A Netgear N150 (JNR1010v2) marked with an MRP of Rs. 1600 was available in Atta Market for Rs. 1200. The same thing is on Snapdeal for Rs. 784!

How on earth do they figure a pricing strategy in a market like this?


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An attempt to make sense of the technical hocus-pocus:

Q. What is the radio frequency used by wifi routers?
A. Usually 2.4 GHz. for a maximum link speed of 150 Mbps. It is interesting to note that 'larger channel widths do not result in higher range, just faster speeds at close range'. So it is just as well that I did not buy a dual antenna N300 model for double the price!
Netgear's classification - details here.

Q. What is an "External 5dBi antenna"?
A. dBi stands for 'decibels relative to isotropic'. It represents  the direction and efficiency (Antenna Gain) with which a transmitter sends signals across distances. More here.

Q. The router conforms to four sets of international standards: Safety, EMC, Radio Spectrum and RoHS. What are these?
A. EMC = Electromagnetic Compatibility (European Standard - EN and International Electrotechnical Commission or IEC);
RoHS = Restriction of Hazardous Substances Directive  - also known as the "lead-free directive" it restricts the use of six substances in manufacturing.

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REFERENCES & LINKS

* http://www.explainthatstuff.com/wirelessinternet.html








Wednesday, August 07, 2013

A Special Zone


View NOIDA - Along the Expressway in a larger map

I visited the Noida Special Economic Zone (NSEZ) yesterday expecting to see something, well, special. 'Disappointed' may be a mild word to describe the experience.

It did not start that way though. When I was stopped by security guards at the main gate for an id proof and the 'Plot number', the special-ness quotient went a few notches higher. Beyond those gates of black polished granite, I imagined a neat, world class industrial park, packed with enterprises that were busy producing and exporting things destined for the global markets.

Inside NSEZ, I just wanted to go to the telephone office (BSNL) to return a dysfunctional modem. So the guards directed me to a less special Gate-II. "Here a Rs.10 pass",  the guards there said, "Roam around as much as you like till midnight!".

Once inside, it did not take long for me to realize that even though there was a lot of area to roam around, there was nothing much to see. Wide and poorly maintained roads, shabby gardens, nondescript buildings and stray dogs lolling about in open garbage heaps. At the BSNL office, the guard was asleep on a wooden bed; a dusty, discarded microwave transmitter lay near the stairwell. Most of the office rooms were empty.

As my luck would have it, the only BSNL employee in the building was right one to take back my modem. He tried his best to dissuade me. "The speeds will improve! I guarantee!". When I insisted on withdrawing the broadband connection, he changed tack and conceded that the government enterprise had been neglecting the 'last mile'. Optic fibers had been laid till the exchanges but due to internal tussles and vested interests there were just not enough staff to service customers in Noida.

Outside the BSNL office, driving around a bit more, I realized that there was an extra-special zone within this 300 acre area, considered to be outside 'customs jurisdiction of India'. All the swanky new buildings were clustered close to the main gate.  Most of these were software companies like TechMahindra, iGate and Mosaic ITES. The service sector was obviously the flavor of the season. All the rest seemed well past their glory years.

The glory years' must have ended with the tax breaks. In India, the Special Economic Zones were first created in the late 1980s and early 1990s with the hope of repeating China's success with SEZs. Noida's NSEZ came up in 1985 and was one of the seven established by the central government. It was also the only one which was both landlocked and the only one located in North India. Companies that invested here were beyond the reach of India's convoluted labor laws and they enjoyed tax-breaks for 15-20 years.

How are the SEZs doing? My superficial view of NSEZ may have quite uninspiring, but, on the whole, they seems to be rocking. In 2004-05 they contributed 10% of India exports. Five year's later, in 2009 this share went up to 20% of total exports. 

Yet, there was no doubt that NSEZ could be managed much more efficiently. If only the government would create an incentive structure to reward professionalism, all the way from the level of the guards and BSNL employees, to the bureaucrats sipping chai in their air-conditioned offices!

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LINKS & REFERENCES

SEZ 
- http://www.nsez.gov.in/nsezwebsite/SezDevloper.aspx
- Google Maps -- https://maps.google.com/maps/ms?msid=202036517216705407893.0004b11f9c0b2060cbba5&msa=0&ll=28.538815,77.398531&spn=0.002757,0.004823
- The Special Economic Zones Act, 2005, was passed by Parliament in May, 2005 which received Presidential assent on the 23rd of June, 2005. After extensive consultations, the SEZ Act, 2005, supported by SEZ Rules, came into effect on 10th February, 2006
- List of operational SEZs -- http://sezindia.nic.in/writereaddata/pdf/ListofoperationalSEZs.pdf
- 172 SEZs under the SEZA 2005: 19 established before this Act; Noida SEZ (2003) is among the seven established by the central govt.
- Noida SEZ came up in 1985, then came Vizag SEZ in 1989. The next set came only ten years' later (Kandla, SEEPZ Mumbai, Kochi and Surat in 2000)
- share of SEZ units / Export Oriented Units (EOUs) in the national exports has gone up from 10 percent in 2004-05 to about 22 percent in 2008-09. 
- Under the scheme, a SEZ Unit can be set up in any of the seven Government SEZs (erstwhile Export Processing Zones) while EOUs can be set up outside SEZ across the country as per territorial jurisdiction of concerned Development Commissioner.

* NSEZ - Noida -- http://www.nsez.gov.in/nsezwebsite/AboutUs.aspx
- NSEZ the only Central Government SEZ in the northern India, headed by the Development Commissioner, was set up in 1985 in Noida Phase-II on a 310 acre plot of land. 
- Government of India has so far invested a sum of Rs. 1177 million on its development. NSEZ provides excellent infrastructure, supportive services and sector specific facilities for the thrust areas of exports like gem and jewellery and electronics software. 
- This is the only land locked SEZ , contrary to other zones which are situated in Port Towns and hence emphasis of type of units to be set up are those with high value and low volume.
- jewellery and software development units -- These two sectors have contributed more than 30 per cent of the export turn over during the year 2008-09.
- jurisdiction of Noida Special Economic Zone is spread over EOUs in nine states namely Jammu & Kashmir, Himachal Pradesh, Punjab, Haryana, Rajasthan, Delhi, Uttar Pradesh, Uttaranchal and Union Territory of Chandigarh.

* Chapter VI: Special Fiscal Provisions for SEZs -- exemption from any duty of customs and excise
> Customs Act, 1962 or the Custom Tariff Act, 1975
> Central Excise Act, 1944 or the Central Excise Tariff Act, 1985 
> service tax under Chapter-V of the Finance Act, 1994
> securities transaction tax leviable under section 98 of the Finance (No. 2) Act, 2004 
> Central Sales Tax Act, 1956 (fos goods other than newspapers!)
> Income-tax Act, 1961 (subject to a few modifications in Sch-II)

- deemed to be a territory outside the customs territory of India for the purposes of undertaking the authorized operations, so as to encourage - 
(a) generation of additional economic activity 
(b) promotion of exports of goods and services; 
(c) promotion of investment from domestic and foreign 
sources; 
(d) creation of employment opportunities; 
(e) development of infrastructure facilities; 

Friday, January 06, 2012

Dying Gasps on Broadband

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Within days of getting a broadband connection from BSNL I find myself trying to decipher the secret language of LEDs, to understand why my internet connection keeps tripping every few minutes.

'Customer Care' at BSNL, unfortunately, continues to be an oxymoron. The helpline has a ready, pre-recorded explanation for all wobbly connections - 'technical work is in progress'. And this has been on for the past three days.

In hindsight, the broadband-guy did a smart thing by giving me some troubleshooting notes. It has already come in handy while trying to understand why the links are so erratic and unreliable. Everytime there is a break in the connection, I find myself staring at the array of LEDs on the modem. The only one which is constant is the red one for power supply. The fickle ones are the yellow for DSL and green's for internet and WiFi.

The wireless modem itself ( ADSL2+ CPE/IAD model AN-1020-21 type WT) is manufactured by Vippalamiritha Magnetic Components Ltd., Hyderabad. It comes with a manual which is anything but helpful. Its GUI interface at the default IP address, 192.168.1.1, tosses up a long list of acronyms which give company to common attributes like Dying Gasp, WhipMode and UtopiaInterface.

It is 'Dying Gasp' that first caught my attention. What a appropriate term for an instrument always on the brink of near-death experiences! Somebody out there certainly has a sense of humor.

Dying gasp is apparently a message sent by the customer premises equipment (CPE) DSL device to the digital subscriber line access multiplexer (DSLAM) when a power outage occurs. It is listed as one of the 'common attributes' of an Asynchronous Digital Subscriber Link (ADSL).

My wireless modem has been gasping, dying and going through the inevitable cycles of life & death a few hundred times everyday. Nirvana is nowhere in sight. Nor is the possibility of a reliable broadband connection. Until that happens I plod on with my karma of trying to understand more about ADSL  and broadband technology.

Here is an attempt at figuring out the answers (this is, of course, a work-in-progress):

ADSL2+: Asynchronous Digital Subscriber Line
ANS:
CPE:
DHCP Server:
DNS: Domain Name Server
MAC spoofing: lets MyDslModem identify itself as another computer or device.
PPPOE LlcBridged Protocol:
PVC Mapping:
SNR:
SSID: Service Set Identifier in wireless computer networking
UBR Category:
VPI/VCI: (0-255)/(32-65535)

Tuesday, January 03, 2012

BSNL: Telephones, Broadband and Bribes


A week ago I was pleasantly surprised to see a BSNL employee at our doorstep with a packet in hand. I had applied for a land-line + broadband connection and this 'lineman' had come for the first part: handing over the telephone instrument and activating the physical connection.

Over the past two decades the government-owned telecom company had transformed into a trend-setter when it comes to affordable connections. Spurred by the telecom privatization MTNL/BSNL has seen a huge improvement in its services.

Gone are the days when my grandfather had to write a melodramatic application letter to get a telephone connection in Thrikodithanam. He had to provide good reasons for being granted the privilege of a telephone connection, so he had written a  note about his ailing health, his advanced years and about wanting to keep in touch with  'My son who is in the army posted at Siachin glacier and my grandson serving the Air Force at the Arunachal frontier..'. A few months later a clunky, black bakelite instrument marked 'ITI' was installed with much fanfare.

The instrument I received from BSNL would have amazed my grandfather. It arrived without any special requests and was loaded with features that needed a careful scrutiny of a tiny manual and its miniscule print.

The BSNL lineman, as if to compensate for having exceeded a customer's expectations, went on to crudely pulled together some wires dangling outside the house, borrowed my screwdriver & insulation tape (he believed in travelling light) to fix the wires and, before leaving, insisted on having an "Inaam" (reward / bribe). The minimum amount he assured me, was Rs.100, because, these days, 'even a litre of petrol is so expensive!'.

The broadband guy came a couple of days later with a wireless modem. He was a lot neater and better equipped. He quickly configured the laptop and modem, wrote down detailed troubleshooting notes and left in a hurry, without bothering to even ask for an Inaam.

Obvioulsy, BSNL is an organisation with more than one face. The hoary tradition of seeking bribes is restricted to only the 'linemen' whose expertise lies in creating and maintaining a tangle of wires in every neighborhood. Only they can decipher and pull the right wires out of this tangle and  undertake the task of pulling wires across streets and installing the telephones. Also, By ensuring that the wires are fixed without insulation tapes or covers customers can be then be held on tenterhooks and regularly milked for further Inaams and baksheesh.

BSNL Broadband employees might be the new wave. They are geeks who prefer to buy their own petrol.
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LINKS

A report registered on Janaagraha's IPAB ("I Paid A Bribe"!) - http://ipaidabribe.com/sforms/view_reports_paid

Monday, April 25, 2011

BSNL 3G - An Exercise in Frustration

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A few days ago, I was taken in by a BSNL campaign and purchased a 3G data-card which promised high-speed (7.2 Mbps), value-for-money Internet connectivity. It has been a disappointment.

The promise of high speed has remained just that - a promise.

I had initially shortlisted three service providers, after consulting folks (I thought) who knew better - Tata-Docomo, Reliance and BSNL. All three provided 3G services but I was told that the first two - Tata and Reliance - offered this service only on a CDMA platform whereas BSNL had it on the more widely used GSM platform. I wanted a connection that could be used throughout India and BSNL, with its huge, government-backed infrastructure seemed like a logical choice.

POINT-OF-SALE

The first thing you notice about BSNL is that they offer no brochures or instruction pamphlets to its potential customers. The basket of services on offer keeps changing so frequently that sales personnel themselves are unclear about what they are selling. They have clearly laid out procedures for giving out connections (application, id proof & address proof) and in exchange for the fees (R 2500+) you get a data-card, helpline number (1503) and a verbal assurance that the service would be activated by 4:00 PM the same day.

ACTIVATION

The actual activation took more then three days. At the promised 4:00PM, the customer service officers (CSO's) at the helpline number 1503 said that I had been misinformed by the sales personnel - actual activation would take 24 hours. After 24 hours they said new connections take 24-48 hours, and after 48 hours they informed me that the connection had been activated but would work only if I purchased a "recharge" for more than R50.

What about the 500MB data that was supposed to come free with a new connection? Sorry, you were misinformed.

CONNECTION SPEED

Neither sending nor receiving speed ever exceeds 100 KBps - at least in Trivandrum, Kerala.

Here is what R. Dinakaran writes about this issue in the Hindu Business Line (16 May 2011):
Another operator attracts customers by advertising speeds of 7.2 MBPS. When a potential customer wanted to test the speed at the operator's demo zone, he was informed that the services were still not ‘stable' and that he would get speeds of only around 3 MBPS. The speed test revealed the real speed — it never crossed 2.2 MBPS!

CUSTOMER SUPPORT

"Thank you for calling BSNL 3G Broadband Services...Your are in Q...your estimated hold-time is one minute...".

The first time I called 1503, a monotonous, deadpan voice went on repeating this message for 10 minutes before the call was finally picked up by a customer service officer (CSO). The wait may have been worthwhile if the problem got resolved, but it didn't.

Most CSO's were found to be inconsistent, evasive, and quite unhelpful. The only exception was a lady named Sunita. All other CSO's have this uncanny ability to cut the call whenever you ask them to explain something. At the customer help-desk at the BSNL office Statue, Trivandrum, the youngsters were found to be especially cocky and rude.

Some samples of red herrings from BSNL Customer Support Officers-
  • A call to *123# is returned with an SMS giving you data usage status but since it did not contain the updated validity period, I asked a CSO. Their reply - "Just send a message 'DATA3G' to 53733 for this information". The reply from 53733? - "This option is not available on your mobile number. Pl dial *123# to check details"!!

RECHARGE CONUNDRUMS

The BSNL website has a chart listing recharge rates for 3G prepaid services.  However most retailers in Trivndrum (Vattioorkavu, Shastamangalam) prefer to exclude BSNL from their list of mobile support services. The rare ones that do offer a recharge claim to be unaware about the current rates. Even those with a retailer's access to BSNL website is unable to tell the customer the exact recharge amount (eg. R203) without which he is unable to complete a transaction!   What prevents BSNL from communicating its tariff plans to its own vendors & retailers?

BSNL's tag-line for its 3G services is "Faster than your thoughts". Surely somebody out there has a wicked sense of humor...
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LINKS