On my way back from the Shastri Park Depot(Delhi Metro) the car radio was on and an interview was in progress. The topic? Bangalore Metropolitan Transport Corporation!
After the initial shock of hearing something unusual on FM, I was drawn to the voice of south Indians describing the success of a public utility in painstakingly precise Hindi. BMTC had the largest fleet of city buses in the country; it serviced the longest ring-roads routes and was the only profit making urban sector public corporation in the country.
I checked the BMTC website, and yes, they did have some amazing numbers. But how did they manage this? Can it be replicated in other Indian cities?
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